Last updated: 2026-10-23
Shipping
& Refund Policy
How we ship, what it costs, and how returns and refunds work. This policy is part of our Terms & Conditions and does not limit your rights as a consumer.
1
Where we ship and what it costs
All prices include VAT. Shipping is shown at checkout before you pay.
• Sweden: by weight, shown at checkout. Free over €120. Items in stock: 1–2 business days.
• EU (except Germany and Austria): by weight, shown at checkout. Free over €120. Items in stock: 3–7 business days.
• Germany and Austria: flat rate €6.50 vinyl/box, €4.50 CD. Items in stock: 3–7 business days.
• Norway: tracked, €20 vinyl, €16 CD. Free over €150. Items in stock: 3–10 business days.
Delivery times are counted from when the order is shipped. We aim to ship in-stock orders within 3 business days.
We currently do not ship to the United Kingdom or the United States.
Orders to Germany and Austria are shipped from Germany by our fulfilment partner finestvinyl GmbH, Hochstr. 15, 42697 Solingen. All other orders are shipped by us from Sweden.
2
Pre-orders
Pre-order items ship before their release date. Antidote (release 12 February 2027) is shipped before release day. If a release is delayed we will email you with the new date, and you can cancel for a full refund.
If your order contains both pre-order and in-stock items, the whole order ships when the pre-order item is released. If you want the in-stock items sooner, place two separate orders.
3
Tracking
You get an email when your order ships, with tracking information where the carrier provides it.
4
Customs and import charges
• EU (incl. Sweden, Germany, Austria): no customs or import charges.
• Norway: Norwegian import VAT and a handling fee from the carrier may be charged on delivery. These are not included in our prices.
5
Wrong address and returned parcels
Please check your address before you order. You can change it by contacting us before the order ships. If a parcel comes back to us because the address was incomplete or wrong, or because it was not collected, we will contact you and either reship it (you pay the new shipping cost) or refund the goods.
6
Changed your mind? (Right of withdrawal)
You have 14 days from the day you receive your order to withdraw, without giving a reason. For pre-orders, the 14 days start when you receive the item.
1. Tell us by clicking “Withdraw from contract here” at the bottom of every page (theheadlinesband.com/withdrawal), or by emailing pete.henriksson@gmail.com (you can use the model form in our Terms & Conditions).
2. Send the goods back within 14 days after telling us. You pay the return shipping. Use a tracked service; the goods are your responsibility until they reach us.
3. We refund the price and your original standard shipping within 14 days of your notice, once we have the goods back or proof that you have sent them. The refund goes to your original payment method.
Return address:
• From Sweden, the EU (except Germany and Austria) and Norway: The Headlines, Bygatan 5, 272 93 Tommarp, Sweden
• From Germany and Austria: contact us first and we will tell you where to send it.
Please note:
• Records and CDs can be returned if the seal/shrink-wrap is unbroken. Once you have opened a sealed record or CD, the right of withdrawal no longer applies (unless it is faulty, see below).
• Clothing may be tried on, but if it has been worn, washed or damaged we may deduct the loss of value from your refund.
• Concert tickets cannot be returned.
7
Faulty, damaged or wrong items
If something arrives damaged, faulty or not what you ordered, email pete.henriksson@gmail.com with your order number and photos if you can. We cover the return shipping and will replace, repair or refund. You can complain about faults for up to three years after delivery; please tell us within a reasonable time after you notice the fault (within two months is always in time). Your statutory rights as a consumer always apply.
8
Refunds
Once your return or complaint is handled we email you. Refunds are made within 14 days to the payment method you used (card via Stripe, or PayPal). It may take a few extra days before it shows on your statement, depending on your bank.
9
Contact
The Headlines (Peter Henriksson), Bygatan 5, 272 93 Tommarp, Sweden.
Email: pete.henriksson@gmail.com
